Terms & Conditions

Welcome to Smartmandi..!!

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. These terms of use do not require any physical, electronic, or digital signature.

This document is published following the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the smartmandi marketplace platform - www.smartmandi.com (here in after referred to as "Platform")

The Platform is owned by smartmandi (smartmandi.com), having its office at Property no. C-56/21, 1st Floor Sector-62, Noida Uttar Pradesh-201301 INDIA.

Please read these terms of use carefully before using or registering on the website or accessing any material, information, or services through the website. If you do not agree with these terms of use, please do not use the website.

Your use of the smartmandi and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the smartmandi including the applicable policies which are incorporated herein by way of reference. By mere use of the smartmandi, you shall be contracting with smartmandi.com, the owner of the Platform. These terms and conditions including the policies constitute your binding obligations, with smartmandi.

For these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term "smartmandi ", "We", and "Our" shall mean Smartmandi.com and its affiliates.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Outsole discretion, to change, modify, add, or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Smartmandi Policies including but not limited to Privacy Policy as amended from time to time.

1. Membership Eligibility

The services are not available to minors under the age of eighteen (18) or to any users suspended or removed from the smartmandi system by smartmandi for any reason what’s ever. If you are disqualified as per the preceding sentence, you shall not be permitted to avail of the services or use the website. You represent that you are of legal age to form a binding contract and not a person barred from receiving the Services under the laws as applicable in India. Not withstand the foregoing, if you are below the age of eighteen (18) years, please read through these terms of use with your parent or legal guardian, and in such a case these terms of use shall be deemed to be a contract between smartmandi and your legal guardian or parent and to the extent permissible under applicable laws, enforceable against You.
Smartmandi reserves the right to refuse access to use the services offered at the website to new users or terminate access granted to existing users at any time without any reason for doing so.
You shall not have more than one active account (defined here under) on the website. Additionally, you are prohibited from selling, trading, or otherwise transferring your account to another person.

2. Your Account and Registration Obligations

If you use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and you shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current, or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not under this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.

Your mobile phone number and/or e-mail address are treated as your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and email address are always up to date on the Platform. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a one-time password verification.

You agree that smartmandi shall not be liable or responsible for the activities or consequences of the use or misuse of any information that occurs under your Account in cases, including, where you have failed to update your revised mobile phone number and/or e-mail address on the Website Platform.

If you share or allow others to have access to your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access your account information. You shall be solely liable and responsible for all the activities undertaken under your account, and any consequences therefrom.

3. Platform for Transaction and Communication

The Platform is a platform that users utilize to meet and interact with one another for their transactions. Smartmandi is not and cannot be a party to or control in any manner any transaction between the platform's users.

Henceforward:

  • All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period, and mode of delivery, warranties related to products and services, and after-sales services related to products and services. Smartmandi does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
  • Placement of an order by a Buyer with a Seller on the Platform is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as the Seller's acceptance of the Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by the Buyer in case of such cancellation by the Seller shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the Seller’s sole discretion and may vary from individual to individual.
  • You agree to provide correct and accurate financial information, such as credit/debit card details to the approved payment gateway or pre-paid payment instrument account details or net banking or UPI account details for availing Services on the Website. You shall not use the credit/debit card or pre-paid payment instrument or net banking details or UPI ID which is not lawfully owned by you, i.e. in any transaction, you must use your credit/debit card or pre-paid instrument account or net banking account or UPI ID. The information provided by you will not be utilized or shared with any third party unless required about fraud verifications or by law, regulation, or court order or by the terms of the Privacy Policy. You will be solely responsible for the security and confidentiality of your credit/debit card details or pre-paid instrument account or net banking details or UPI ID. Smartmandi expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card or pre-paid instrument account.
  • Smartmandi is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Smartmandi cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform.
  • Smartmandi does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular User that you choose to deal with on the Platform and use your best judgment on that behalf.
  • At no time shall Smartmandi hold any right, title, or interest over the products nor shall smartmandi have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers
  • Smartmandi does not at any point of time during any transaction between Buyer and Seller on the Platform come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
  • The Smartmandi is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Smartmandi is only providing a platform for communication and it is agreed that the contract for the sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall smartmandi hold any right, title, or interest over the products nor shall Smartmandi have any obligations or liabilities in respect of the such contract. Smartmandi is not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable or back-ordered.
  • Pricing on any product(s) as is reflected on the Platform may be due to some technical issue, typographical error or product information published by the seller may be incorrectly reflected and in such an event seller may cancel such your order(s).
  • You release and indemnify Smartmandi and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions of the Users of Smartmandi and specifically waive any claims that you may have on this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, Smartmandi cannot take responsibility or control the information provided by other users which are made available on the Platform.

4. User Conduct and Rules on the Platform:

  • You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:
    • You shall not host, display, upload, modify, publish, transmit, update, or share any information which: belongs to another person and to which You do not have any right to is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever is misleading in any way involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming" promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address, or phone number), or rights of publicity contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses Contains video, photographs, or images of another person (with a minor or an adult). tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services infringes any patent, trademark, copyright, or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products violates any law for the time being in force threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation shall not be false, inaccurate, or misleading shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers
    • A user may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met: Users don’t reply to the payment verification mail sent by Smartmandi, Users fail to produce adequate documents during the payment details verification, Misuse of another Users phone/email, Users use invalid addresses, email, and phone no., Overuse of a voucher code, Use of a special voucher not tagged to the email ID used, Users return the wrong product, Users refuse to pay for an order, Users involved in the snatch and run of any order, Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Smartmandi, Users with a very high return rate, Repeated requests for monetary compensation for fake/used order
    • Smartmandi may cancel any orders that classify as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it meets the below-mentioned criteria and any additional criteria as defined by smartmandi: Products ordered are not for self-consumption but for commercial resale, Multiple orders are placed for the same product at the same address, depending on the product category. Bulk quantity of the same product ordered, Invalid address given in order details, Any malpractice used to place the order, Any promotional voucher used for placing the 'Bulk Order' may not be refunded, any order placed using a technological glitch/loophole.
    • Smartmandi does not facilitate a business-to-business transaction between Sellers and business customers. You are advised to refrain from transacting on the Platform if you intend to avail the benefits of the input tax credit.
    • You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuse any policy and rules of the company and interrupt or causes to interrupt, or damages the use by other Users of Smartmandi.
    • You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Smartmandi by sharing multiple address and phone numbers or transacting with malafide intentions.
    • You shall not use any "deep-link", "page-scrape", "robot", "spider" or another automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to bar any such activity.
    • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
    • You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
    • You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and rules thereunder as applicable and as amended from time to time, and also all applicable Domestic laws, rules, and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances, and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
    • From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over-emphasize the attributes of such products or services to mislead other Users in any manner.
    • You shall not engage in advertising to or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
    • The Content posted does not necessarily reflect the smartmandi views. In no event shall smartmandi assume or have any responsibility or liability for any Content posted or for any claims, damages, or losses resulting from the use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
    • Please note that you can only use smartmandi Credits to buy products from your registered account on the Smartmandi app or website. Smartmandi Credits cannot be: Used for payment of orders placed on other Smartmandi accounts. Transferred to any other Smartmandi user's account, bank account, or wallet, etc.
    • Smartmandi may unilaterally terminate your account on any event as mentioned in the Terms of Use. Any credits earned through loyalty or referral program, Smartmandi credit, and pending refunds if any will be forfeited in such case.

5. Contents Posted on the Platform

  • Except as expressly indicated to the contrary in any applicable Additional Service Terms, Smartmandi hereby grants you a non-exclusive, revocable, and non-transferable right to view, download and print product catalogs available on the Website, subject to the following conditions:
    • You may access and use the product catalogs solely for personal, informational, and internal purposes, by these Terms of Use;
    • You may not modify or alter product catalogs available on the Website;
    • You may not distribute or sell, rent, lease, license, or otherwise make the product catalogs available on the Website available to others; and
    • You may not remove any text, copyright, or other proprietary notices contained in the product catalogs available on the Website.
  • The rights granted to you in the product catalogs or any other materials as specified above do not apply to the design, layout, or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part.
  • Any software that is available on the Website is the property of Smartmandi or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by the Agreement or by the express written permission of Smartmandi. 

6. Privacy

Please review our Privacy Notice, which also governs your visit to Smartmandi.com, to understand our practices. The personal information/data provided to us by you during the course of usage of Smartmandi.com will be treated as strictly confidential and by the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website

7. Disclaimer of Warranties and Liability:

This Platform, all the materials and products (including but not limited to software), and services, included on or otherwise made available to you through this site are provided on an "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Smartmandi does not warrant that:

This Platform will be constantly available, or available at all; or

The information on this Platform is complete, true, accurate, and non-misleading.

Smartmandi will not be liable to you in any way or relation to the Contents of, or use of, or otherwise in connection with, the Platform. Smartmandi does not warrant that this site; information, Content, materials, product (including software), or services included on or otherwise made available to you through the Platform; their servers; or electronic communication sent from us are free of viruses or other harmful components.

Nothing on Platform constitutes or is meant to constitute, advice of any kind. All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Platform. By registering your phone number with us, you consent to be contacted by us via phone calls, SMS notifications, mobile applications, and/or any other electronic mode of communication in case of any order or shipment, or delivery-related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

8. Selling

As a registered seller, you are allowed to list item(s) for sale on the Platform by the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret, or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for the successful fulfillment of sales.

The listing description of the item must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. Smartmandi reserves the right to delete such multiple listings of the same product listed by you in various categories.

9. Services

As a registered seller, you are allowed to list item(s) for sale on the Platform by the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret, or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for the successful fulfillment of sales. The listing description of the item must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. Smartmandi reserves the right to delete such multiple listings of the same product listed by you in various categories.

10. E-Platform for Communication

You agree, understand, and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Smartmandi is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on Smartmandi.com.

11. Trademark, Copyright, and Restriction

The platform is controlled and operated by Smartmandi and products are sold by respective Sellers. All material on Platform is protected by copyrights, trademarks, and other intellectual property rights. Material on Smartmandi is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit, or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Smartmandi or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty-free, irrevocably, unconditionally, perpetually, and worldwide right to Us to use the content for reasonable business purposes

12. Indemnity

You shall indemnify and hold harmless Smartmandi, its owner, licensee, affiliates, subsidiaries, group companies (as applicable), and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

13. Applicable Law

Terms of Use shall be governed by and interpreted and construed by the laws of India. The place of jurisdiction shall be exclusively in New Delhi.

14. Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on the Platform is presented solely for sale in India. Smartmandi makes no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access the Platform from other locations/Countries other than India do so on their initiative and Smartmandi is not responsible for the supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

15. Governing Law

These terms shall be governed by and constructed by the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, and applicable authorities at New Delhi. The place of jurisdiction shall be exclusively in New Delhi.

16. Communications

When You use the Website or send emails or other data, information, or communication to Smartmandi, You agree and understand that You are communicating with Smartmandi through electronic records and You consent to receive communications via electronic records from Smartmandi periodically and as and when required. Smartmandi will communicate with You by email or by notices on the Website or electronic records on the Website or on Your mobile number which will be deemed adequate service of notice / electronic record to the maximum extent permitted under any applicable law.

17. Contacting the Seller

At smartmandi, we are committed to ensuring that disputes between Sellers and Buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, if you wish to contact Smartmandi about the seller, you may proceed to do so by clicking on the seller’s name on the product listing pages. Alternatively, you may also reach out to customer support at support@smartmandi.com

18. Limitation of Liability

In no event shall Smartmandi be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from: the use or the inability to use the Services or Products, unauthorized access to or alteration of the user's transmissions or data breach of condition, representations, or warranties by the manufacturer of the Products, Any other matter relating to the services including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Smartmandi shall not be held responsible for the non-availability of Smartmandi during periodic maintenance operations or any unplanned suspension of access to Smartmandi. The User understands and agrees that any material and/or data downloaded at Smartmandi is done entirely at User’s discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extent that is permissible under law, smartmandi liability shall be limited to an amount equal to the Products purchased value bought by You. Smartmandi shall not be liable for any dispute or disagreement between Users.

19. Product Description

Smartmandi we do not warrant that the Product description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard

20. Disclaimer

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Smartmandi. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations, or warranties by the sellers or manufacturers of the products nor hereby expressly disclaim any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed, or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. At no time shall any right, title, or interest in the products sold through or displayed on Platform vest with Smartmandi nor shall Smartmandi have any obligations or liabilities in respect of any transactions on Platform.

Delivery Related – The user agrees and acknowledges that any claims regarding order delivery (including non-receipt/non-delivery of order or signature verification) shall be notified to Smartmandi within 5 days from the alleged date of delivery of product reflecting on the Smartmandi portal. Non-notification by You of non-receipt or non-delivery within the period specified shall be construed as a deemed delivery in respect of that transaction. Smartmandi disclaims any liability or responsibility for claims regarding non-delivery, or non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of the product reflected on the smartmandi portal.

21. Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this platform through the contact@smartmandi.com

22. Grievance officer

By the Information Technology Act 2000 and rules made there under the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Mohammad Faisal

smartmandi.com

C-56/21,

1st Floor Sector-62,

Noida Uttar Pradesh-201301 INDIA

Contact us:

contact@smartmandi.com

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